Finding Employees with Mental Strength

We all want to hire employees with mental toughness and grit.  But what does true mental strength look like?  The attached article provides a great description of mental strength including the abilities to delay gratification, to keep fighting when you feel defeated, to make tough calls, to keep emotions in check, and to maintain your resolve even when others don’t believe in your vision.  Do your key employees demonstrate this toughness?

See article here.

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Top 10 LinkedIn Tips for Banking Professionals

As a recruiter for mid-senior level positions in the financial services industry, I spend a fair amount of time researching candidates and referral sources on LinkedIn. It is amazing to me how many banking professionals have out-of-date, inaccurate, or otherwise unprofessional LinkedIn profiles.

Granted, there has been a great deal of consolidation in banking over the past year, and getting one’s LinkedIn profile up-to-date may not seem like the most pressing issue but, in 2018, it is critical to have your social media presence working for you (and not against you).

Having your profile up-to-date is not only important for career progression. Remember, your clients are on LinkedIn. Your competitors are on LinkedIn. You need to be on LinkedIn with a professional, accurate profile.

Here are a few “tips” from someone who has seen it all.

  • At a minimum, make sure your current employer and title are accurate.
  • Provide your career progression – your last two-three roles would be optimal.
  • If you only have 5-25 connections, that tells us that you are not actively networking and using LinkedIn and we have little confidence in your profile information. It takes a minimum amount of effort to connect with people you know in the industry. Why not connect with your clients? Your colleagues? Just do it.
  • A brief summary of your most current role is important so that others can understand what you are really doing. If you have listed your title as “Underwriter,” viewers have no idea if that is Mortgage, CRE, Commercial, or other. Be sure to clarify your role.
  • Throw in a few bullet points that tell me what you’ve accomplished, not just what your duties/responsibilities are.
  • Regarding profile pictures – LinkedIn is a professional networking site. It is not the right place to post a photo of your family or an unprofessional looking candid shot. If a professional work photo is not easily accessible, at least take a photo that presents you at your professional best and is similar in size/proportion to a professional photo.
  • Ensure that you are providing good location information. If you live and work in Chapel Hill, for instance, and you want to continue working close to home, the location descriptor of Raleigh – Durham area may not be best for your profile. If you want to keep your profile location broader, then it’s a good idea to note specifically where you are located in your current role.
  • Keep your contact information updated. We see an even split between work emails and personal emails on LinkedIn profiles. People can’t see your contact information unless you have connected with them, so the risk of unsolicited communication is small. It’s OK if you’d prefer not to enter a phone number, but at a minimum, have a current email address in your profile.
  • Be sure to use first person rather than third person in your summaries. LinkedIn is intended to be interactive compared to a paper resume.
  • Most importantly, inject a little personality into your profile. We like to see your enthusiasm for what you do each day!
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Holiday Humor from KSB Consulting – 2017

Thank you for your support throughout the year.  Have a safe and happy holiday season!

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Time to clean up and speed up your recruitment process?

The article below has some good advice.   Perhaps now is the time to step back and evaluate how effectively you are responding to top talent (or are you missing some altogether?). Many very good HR people I know are overwhelmed to the point where it is very difficult for them (and their companies) to be highly responsive.

Read article here.

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Advice for my College-Bound Son

The article below was written by the Founder of Redbox, and is a note to his son as the son begins his first corporate internship.  Given all my interactions with both candidates and employers, much of the advice rang true and could have a big impact on a student’s ability to gain the most from an internship.

Maybe the article impacted me more this week than it would have at another time because I just dropped my son off at college. I have been giving him advice his whole life and was still imparting wisdom up until the moment I left him to fly home.  I saw this article shortly after arriving at home and immediately sent it to my son.  I hope you will enjoy it and share it with an intern or two.

Read article here.


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Attracting Millennials To Your Bank’s Workforce

I have had many conversations with clients about millennials in the workforce.  The article below provides a good explanation of why millennials are important to the banking workforce and offers suggestions on how to attract and retain millennials.  Take a look!

Read article here.

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How To Negotiate The Salary You Deserve

The article below encourages candidates to understand and communicate their value to a prospective employer.  This is something I frequently discuss with candidates, and an important “lens” to use from the first meeting to the final negotiation.  Understanding the value that you offer a prospective employer cannot only give you more confidence in compensation negotiations, but is also a good measure of whether the job is truly a fit for both parties.  If you are having a hard time seeing how you can contribute significantly, it might not be the right situation.

See article here.

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Holiday Humor from KSB Consulting – 2016

Thank you for your support throughout the year.  Have a safe and happy holiday season.

Holiday Humor from KSB Consulting

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Recruiting and Enticing High Performing Teams

See below a great article from Laura Hay at Pearl Meyer about recruiting and enticing teams.  We are seeing banks get more aggressive and creative to get top talent in key expansion markets.  I encourage my clients to understand WHAT is being offered in the market, and then be creative within their own boundaries to attract the right people.

Read article here.

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Attracting and Retaining Commercial Bankers

The article below highlights the challenges that many of my clients are having attracting and retaining top commercial banking talent as they work hard to profitably grow the bank.  I thought it was worth sharing.

Thursday, May 12, 2016 12:54 PM ET
Commercial lending talent in short supply
By Kevin DobbsKevin Dobbs is a senior reporter and columnist. The views expressed in this piece represent those of the author or his sources and not necessarily those of S&P Global Market Intelligence. Follow on Twitter @Kevin1Dobbs.

Four out of 10 bank executives say recruiting commercial lenders is among the most significant challenges they face this year, shining a spotlight on banks’ efforts to attract the talent needed to drive revenue growth in a highly competitive environment.

Such is a key finding of Bank Director‘s 2016 compensation survey of 262 bank executives and directors. Asked to identify pressing issues tied to attracting and retaining commercial lenders, 43% cited a dearth of available candidates, according to results released this week. An equal percentage said they would pay handsomely to recruit proven business lenders, indicating the challenge is not just a matter of compensation.

The survey’s results mirror what many recruiters see in the field. “It’s very difficult to recruit them,” Bruce Kershner, president of Kershner & Co, said in an interview. He based that assessment on the feedback he gets from the banks with which his executive search firm works. Kershner works hands-on to recruit chief lending officers, the executives who oversee commercial lenders, and he said at that level, too, it can prove trying to attract prized executives.

Kershner said there is not one single hurdle that stands before banks and coveted commercial loan officers. Rather, potential impediments are myriad.

In an era of low interest rates and stiff competition, banks in recent years have pushed hard to bolster interest income via higher loan volumes. With commercial-and-industrial lending a relative source of strength, many banks have set their sights on hiring proven commercial lenders to boost volume. Problem is, recruiters say, in a lot of markets there are not as many of these established revenue drivers as banks in search of them.

“Everybody is looking for them,” Kenny Steinbeck, a senior recruiter at Park Avenue Group focused on commercial lenders, said in an interview.

In other markets such as Florida, where Steinbeck focuses his efforts, it is less a matter of a talent drought and more an issue of luring successful lenders away from institutions that are working hard to retain top performers, he said. Steinbeck said banks that still provide pension plans, for example, have a strong motivator for talent to stay put. Others have upped the ante on signing bonuses in exchange for commitments from lenders to stay with the company not for just a year but for two or more in some cases. And still others have put in place special programs that pay out set amounts of cash, rather than less reliable stock options, for high performers, paid out over the course of years.

“To get these people to move, it can be hard,” Steinbeck said.

Key findings from Bank Director’s 2016 compensation survey of bank executives and directors:

* 40% say recruiting commercial lenders is among the most significant challenges they face this year.

* 43% blamed a shortage of available candidates.

Another issue, recruiters and bankers say, is that fewer business school graduates have gone into banking in recent years. The fallout from the financial crisis cast a cloud over the industry, bankers have complained for years, persuading young talent to pursue options in other industries first.

What’s more, in the aftermath of that last recession, many cost-conscious banks cut training programs that identified strong sales talents and developed them into commercial lenders. Diana Chase, managing partner of community bank consulting firm ChaseCompGroup LLC, said in an interview that this has contributed to a shortage of young commercial lenders.

“When you are trying to get the younger talent, you’ve got to be able to sell them on your culture and of course be competitive on compensation,” Chase said. “But that’s not where it ends. You really need to be able to mentor them and help them develop.”

The Bank Director survey found that 23% of respondents view recruiting young talent as a challenge this year; 34% said they are actively trying to attract millennial employees — those under roughly 35 — but are struggling to do so. Of these respondents, 60% said millennials simply are not interested in the banking industry, and 54% said young professionals view their bank’s culture as overly traditional.

And yet not everyone is wrestling with the talent shortage. There are avenues to pursue.

ConnectOne Bancorp Inc. Chairman, President and CEO Frank Sorrentino said in an interview that his bank has proven an exception to the picture that the survey paints. And he credits the bank’s agile and tech-savvy culture.

Many community banks find themselves investing inordinate amounts of resources on compliance and other lingering challenges tied to the last downturn and the barrage of new regulations that emerged after the crisis, he said. And a majority of banks are indeed competing intensely for commercial business, particularly in growing markets such as New York and New Jersey, where ConnectOne operates.

“When a lot of people are chasing after the same assets, it does pose challenges,” Sorrentino said.

But ConnectOne, he said, focused early on developing a culture that could meet new compliance demands head-on while keeping lending talent free to pursue new business opportunities and to find innovative ways to deepen ties to existing customers, either through technology or new types of products and services. This has provided them competitive advantages and genuine senses of ownership of their own books of business, a cherished element that Sorrentino said many big banks do not provide.

Against that backdrop, ConnectOne has consistently grown and its commercial lenders’ careers and financial success along with it. The positive word-of-mouth that such growth generates has helped the bank attract talent away from competitors both big and small, Sorrentino said.

“It revolves around the strong culture here,” he said. “Good lenders want to satisfy their clients. … When you have existing employees speaking highly of their ability to do that, it’s infectious.”

Another important route to find commercial lending talent is of course M&A. Community bank consolidation has proven steady over the last few years, with many bank buyers citing talent among the critical reasons to pursue deals.

Chong Guk “C.G.” Kum, president and CEO of Los Angeles-based Hanmi Financial Corp., attests to that, having closed two bank deals in 2014. At the same time, he said in a recent interview, mergers also often cause some disruption, affecting lenders who work for the two banks that are coming together. If integrations are not handled well, he said, talented lenders tend to listen to offers from other banks.

“It creates dislocations and uncertainties and that creates opportunities for other institutions,” he said.

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